The Automation & Integration Team is trying to find a extremely perfervid self-starter to support Robotic method Automation (RPA) processes and facilitate drive our organization forward as a frontrunner in new and rising technologies. Production Support may be a key role that supports the day to day running of machine-driven processes within the live surroundings by work, designation and partitioning problems to revive service as quickly as attainable.
We square measure delivering future part of versatile, business-maintainable tools that modify superior client care and satisfaction for multiple business areas.
Responsibilities
Solve problems that arise in day to day running of Robotic method Automation (RPA) processes, and supply timely responses and solutions PRN.
Provide advanced technical support for investigation and designation for partitioning BP platform connected incidents to confirm Service Level Agreements/Operational Level Agreements square measure met.
Work with information, infrastructure, application, platform and support partners for issue isolation and determination as acceptable.
Escalate unresolved incidents for support PRN.
Provide steering for documenting troubleshooting steps and repair restoration details.
Define BP watching best practices and implement a similar with support from method Controllers.
Good Communication skills
Evolve and implement continuous improvement methodologies operating in bicycle with the method Controllers and scrummage groups.
Create and submit data articles.
Past expertise
3 - 7 years of connected expertise
Academic Background
BE / B. technical school / MCA and RPA certification
Functional/Technical Skills
Knowledge of RPA technologies like Blue prism, Automation anyplace or the other.
Effectively manage risks and Identify dependencies across all departments and mainly Blue Prism as necessary.
Proven expertise of with success delivering top quality solutions in high, structured environments victimization customary project management techniques and disciplines.
Ability to negociate with senior-level external suppliers and internal neutral representatives in a very rational and measured manner to speak project progress, issues, risks and solutions.
Background in code delivery with glorious client-facing skills.
Strong technical and analytical skills to be ready to quickly establish the problems and counsel an acceptable workaround or resolution to repair the matter
Team player, World Health Organization will jointly drive discussions and hit conclusions
Flexibility to figure in any geographical zone PRN for fulfilling the duty necessities.
Flexible and awake to dynamical work patterns and demands
Ability to figure and deliver in difficult cross purposeful groups and surroundings
Excellent written and verbal communication skills
American categorical is AN civil rights leader and makes employment choices while not relation to race, color, religion, sex, sexual orientation, individuality, national origin, protected veteran standing, incapacity standing, age, or the other standing protected by law.
Offer of employment with yank categorical is conditioned upon the self-made completion of a background verification check, subject to applicable laws and laws.
